How we roll
Adopty AI Privacy Policy
This policy was last updated 11/02/2026
1. Who we are
This Privacy Policy explains how Adopty (“we”, “us”, “our”) collects, uses, stores, and discloses personal information when you use our website and services, including our AI voice and chat receptionist solutions (the “Services”).
Operator details:
- Legal name: Zachariah James Frankland
- Trading as: Adopty AI
- ABN: 66959792795
- Location: Gold Coast, Queensland, Australia
- Email: [email protected]
- Phone: +61 433 175 149
2. What this policy covers
This policy applies to:
- Visitors to our website (including enquiry/demo forms)
- Our business customers and their representatives (e.g., owners, managers, receptionists)
- People who communicate with our customers via our AI systems (e.g., callers / chat users) (“End Users”)
Important note for End Users: In many cases, we provide the AI receptionist on behalf of our business customer (for example, a clinic). That business is usually responsible for its own privacy compliance and notices to End Users. Where we handle End User data, we do so to provide the Services to our customer.
3. The personal information we collect
A. Information you provide to us directly
We may collect:
- Contact details: name, email, phone number, business name, role, and any information you submit in forms.
- Account and billing details (if you become a customer): billing contact info, transaction records, subscription status, and payment-related details (note: payment card details are generally handled by our payment processors).
- Support and communications: messages, emails, call notes, and other information you provide when you contact us.
B. Information collected when our AI answers calls or chats (End User data)
Depending on how our customer configures the AI, we may collect:
- Call and chat content: call audio, call recordings (if enabled), voicemails, chat logs, and transcripts.
- Call metadata: caller ID/phone number, time/date, call duration, routing/transfer actions, and agent outputs (e.g., summaries).
- Booking and enquiry details: reason for calling, preferred appointment times, practitioner preference, basic triage or intake-style information, and similar operational details.
Sensitive information (including health information):
If our customer is a healthcare provider, End Users may share health-related information, which is treated as sensitive in Australia. We aim to minimise collection of sensitive data and encourage customers to configure their AI to avoid collecting unnecessary sensitive details.
C. Information collected automatically on our website
We may collect:
- Device and usage data: IP address, browser type, pages viewed, session timing, referral URLs, and interactions with our site.
- Cookies and similar technologies: used for site functionality, analytics, and performance. You can control cookies through your browser settings (but some site features may not work properly).
D. Information from third parties
We may receive information from:
- Our customers (e.g., when they provide business details or AI configuration requirements)
- Service providers (e.g., analytics, security, payment processors)
- Public sources (e.g., business websites) where relevant to set up or verify business information
4. Why we collect and use personal information
We use personal information to:
- Provide, operate, and improve the Services (including configuring, training, testing, and monitoring AI agents)
- Manage customer accounts, subscriptions, billing, and payments
- Respond to enquiries, demos, onboarding, and support requests
- Maintain quality, safety, and performance (e.g., debugging, preventing abuse/fraud, evaluating accuracy)
- Produce insights and reporting for customers (e.g., call outcomes, missed-call capture, conversion metrics)
- Send important service messages (e.g., changes to features, outages, security notices)
- Send marketing communications where permitted and where you’ve opted in (or where otherwise allowed by law)
5. AI, recordings, transcripts, and quality assurance
Our Services may use automation and AI models to:
- Answer questions, route calls, take messages, or assist with bookings
- Generate call summaries and transcripts
- Improve agent reliability through testing and quality review
Call recording / transcription: If recording or transcription is enabled, calls may be recorded and transcribed for operational purposes such as quality assurance, training, dispute handling, and customer reporting. Where required by applicable law, we and/or our customers will provide notice and obtain consent.
6. When we disclose personal information
We may disclose personal information to:
- Our customers (for example, providing them with call transcripts, messages, outcomes, and booking details)
- Service providers who help us deliver the Services (e.g., hosting, telephony, analytics, security, customer support tooling, automation platforms, and payment processors)
- Professional advisers (lawyers, accountants, insurers)
- Government bodies / regulators / law enforcement where required or authorised by law
- A buyer or successor in a merger, acquisition, restructuring, or sale of assets (with appropriate safeguards)
We do not sell personal information.
7. Overseas disclosures and cross-border processing
Because we use cloud and communications providers, personal information may be stored or processed outside Australia (for example, in the United States or other locations where our providers operate).
Where we disclose personal information overseas, we take reasonable steps designed to ensure overseas recipients handle personal information in a manner consistent with Australian privacy requirements, unless an exception applies.
8. Data security
We take reasonable technical and organisational measures to protect personal information, which may include access controls, encryption in transit where supported, least-privilege permissions, and logging/monitoring.
However, no system can be guaranteed 100% secure. You use the Services at your own risk.
9. Data retention
We keep personal information only as long as necessary to:
- Provide the Services
- Meet legal, accounting, and compliance obligations
- Resolve disputes and enforce agreements
- Maintain backups and security logs for reasonable periods
Retention periods may vary depending on the type of data (e.g., call recordings vs. billing records) and customer configuration.
10. Your choices and rights
A. Marketing and communications
If you opt in to receive marketing messages, you can opt out at any time by:
- Using the unsubscribe link in emails
- Following opt-out instructions in SMS/messages
- Contacting us using the details above
- Even if you opt out of marketing, we may still send essential service communications (e.g., billing, security, or important operational notices).
B. Access and correction
You may request access to, or correction of, personal information we hold about you.
C. End Users (people calling our customers)
If you are an End User calling one of our customers, the customer is often best placed to handle your privacy request. We may direct you to the relevant customer where appropriate, and we’ll assist as required under our agreements and applicable law.
D. Complaints
If you have concerns about privacy, contact us first so we can try to resolve it. If you’re not satisfied, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).
11. Children
Our Services are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.
12. Third-party links
Our website or Services may link to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies separately.
13. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.
14. Contact us
For privacy questions or requests, contact:
Email: [email protected]
Address: Gold Coast, Australia
Phone: +61 433 175 149
We Build Them. We Test Them. You Adopt Them.
We are on the front line of conversational AI, deploying agents into real businesses and delivering results. We know what works and what doesn't, and have battle tested AI employees ready to be adopted into any business.
Services
AI Chat Bot
Voice AI
Free AI Audit
Websites
© Copyright 2026 Adopty. All rights reserved. See our Privacy Policy and Terms & Conditions