How we roll
Adopty AI Terms & Conditions
This policy was last updated 11/02/2026
These Terms & Conditions (“Terms”) govern your access to and use of Adopty’s website and services, including AI voice and chat receptionist solutions (the “Services”).
Operator: Zachariah James Frankland (ABN: 66959792795) trading as Adopty (“Adopty”, “we”, “us”, “our”).
Customer: the person or business that purchases or uses the Services (“you”, “your”).
By purchasing, accessing, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. Eligibility and authority
If you enter into these Terms on behalf of an organisation, you confirm you have authority to bind that organisation, and “you” includes that organisation.
2. The Services
We provide AI-powered call handling and reception services, which may include (depending on configuration):
-answering calls and FAQs
- routing and transferring calls
- taking messages and capturing lead details
- appointment booking support (where enabled and compatible with your systems)
- call summaries, transcripts, and reporting
The specific inclusions, limits, fees, and scope are as described on our website or set out in a proposal, order form, invoice, or statement of work (each an “Order”).
We may use third-party platforms to deliver the Services (e.g., telephony, hosting, CRM, analytics, AI model providers). Availability and performance may be affected by those providers.
3. The personal information we collect
You are responsible for:
- providing accurate and complete information required to set up and operate the Services
- reviewing and approving scripts, FAQs, call flows, disclaimers, business rules, routing logic, and configurations before go-live
- ensuring your calendars, booking systems, CRMs, and other tools are correctly configured and maintained
- ensuring staff know how to handle escalations, transfers, and messages captured by the Services
- complying with all laws and regulations that apply to your business and your use of the Services (including privacy, spam/marketing, telemarketing, and call recording laws)
- obtaining any required consents from callers/end users (including for call recording and automated calls/messages where applicable)
4. AI limitations and no guarantee of results
AI systems can produce errors, incomplete outputs, or unexpected responses.
You acknowledge and agree that:
- we do not guarantee any particular outcome (e.g., increased bookings, conversion rates, revenue, or reduced staffing costs)
- outputs may not be accurate or complete and should be reviewed where appropriate
- the Services are not a substitute for professional advice (including medical, legal, financial, or clinical advice)
- you remain responsible for your business operations and decisions made based on any outputs
5. Call recording, transcription, and monitoring
Depending on configuration, calls and chats may be recorded, transcribed, summarised, and/or monitored for:
- service delivery
- quality assurance and training
- analytics and reporting
- compliance and dispute handling
You are responsible for ensuring appropriate caller disclosures and consents are provided/obtained as required by applicable laws in the jurisdiction(s) where you operate and where calls are made/received.
6. Privacy and data protection
Our Privacy Policy forms part of these Terms.
Where we process personal information on your behalf (e.g., call audio, transcripts, caller details), you instruct us to process that information only to provide the Services, and you represent that you have the necessary rights and consents to provide that information to us and to allow us to process it as required for the Services.
You must comply with all applicable privacy and data protection laws, including the Privacy Act 1988 (Cth) where applicable, and any relevant obligations in other jurisdictions (including the United States) to the extent they apply to you.
7. Third-party services and additional fees
Some parts of the Services may require third-party products or accounts (for example phone numbers, call minutes, SMS, email sending, calendars, booking systems, CRMs). Additional third-party fees may apply.
Unless expressly stated in your Order:
- third-party fees (including usage-based charges such as call minutes/SMS) are your responsibility
- we are not responsible for third-party outages, policy changes, or performance issues
- we may suspend or limit the Services if a third-party provider suspends your account or service access
8. Fees, billing, and payment
You agree to pay all fees as set out in your Order (including any applicable taxes such as GST, where applicable).
Fees may include:
- Subscription fees (typically billed in advance)
- Usage fees (e.g., call minutes, SMS, numbers) billed as incurred for products where usage is not included
- Setup / onboarding fees (if applicable)
If payment is overdue, we may:
- suspend Services until accounts are brought current
- charge interest or late fees if permitted by law and stated in the Order
- recover reasonable costs of collection
9. Service availability and maintenance
We aim to provide reliable service, but we do not guarantee uninterrupted availability.
We may perform scheduled or emergency maintenance that can affect availability. Where reasonable, we will try to provide notice of planned maintenance.
10. Changes to the Services
We may update, modify, or discontinue parts of the Services to:
- improve performance and security
- comply with law
- reflect provider or platform changes
If a change materially reduces core functionality you purchased, we will use reasonable efforts to provide notice.
11. Intellectual property
We retain all rights, title, and interest in:
- our Services and platform
- our systems, processes, templates, prompts, agent designs, configurations, and know-how
(“Adopty IP”).
You retain ownership of your pre-existing materials, branding, policies, and content you provide (“Customer Content”).
Subject to full payment, we grant you a limited, non-exclusive, non-transferable licence to use the configured deliverables and Services for your internal business purposes during the subscription term.
You must not:
- resell, sublicense, or make the Services available to third parties (unless agreed in writing)
- copy, reverse engineer, or attempt to extract source code, prompts, or underlying methods
- use our IP to build or train a competing product
12. Confidentiality
Each party may receive confidential information from the other. Each party agrees to:
- keep confidential information confidential
- use it only to perform obligations under these Terms
- limit access to personnel who need to know and are bound by confidentiality obligations
This does not apply to information that is public, independently developed, or required to be disclosed by law.
13. Acceptable use
You must not use the Services to:
- break any law (including spam/telemarketing, privacy, recording, or consumer laws)
- mislead callers, impersonate others, or engage in deceptive or harmful conduct
- collect or store unnecessary sensitive information
- transmit malware, interfere with networks, or attempt unauthorised access
We may suspend or terminate Services for suspected misuse.
14. Suspension and termination
Customer cancellation
Either party may terminate an ongoing subscription by giving [30 days] written notice, unless your Order states a different cancellation policy.
Suspension
We may suspend Services immediately if:
- required by law
- there is a security risk or suspected misuse
- fees are overdue
- a third-party provider restricts access needed to deliver the Services
After termination
On termination:
- your right to use the Services ends
- you must pay any outstanding fees
- where feasible, we may provide reasonable access to export Customer Content for a limited period, subject to technical and provider constraints and your account being in good standing
15. Warranties and disclaimers
To the maximum extent permitted by law, the Services are provided “as is” and “as available.” We do not warrant that the Services will be uninterrupted or error-free, or that AI outputs will be accurate or suitable for any particular purpose.
Australian Consumer Law: Nothing in these Terms excludes, restricts, or modifies any consumer guarantees or rights you may have under the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) that cannot be excluded.
16. Limitation of liability
To the maximum extent permitted by law:
- we are not liable for any indirect, incidental, special, consequential, or punitive loss, or any loss of profits, revenue, business, goodwill, data, or anticipated savings
- our total aggregate liability arising out of or in connection with the Services is limited to the fees you paid to us for the Services in the [3 months] immediately before the event giving rise to the claim
17. Indemnity
You agree to indemnify and hold us harmless from claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
- your breach of these Terms
- your Customer Content, scripts, and configurations you approve
- your failure to obtain required consents
- your use of the Services in violation of law or third-party rights
18. Force majeure
We are not liable for delays or failures caused by events beyond our reasonable control (including provider outages, network failures, natural disasters, or government actions).
19. Changes to these Terms
We may update these Terms from time to time. If changes are material, we will use reasonable efforts to notify you (for example via email or through our platform). Continued use after the effective date means you accept the updated Terms.
20. Governing law and disputes
These Terms are governed by the laws of Queensland, Australia. Each party submits to the exclusive jurisdiction of the courts of Queensland (and courts that can hear appeals from those courts).
21. Contact
Support: [email protected]
Privacy: [email protected]
Phone: +61 433 175 149
We Build Them. We Test Them. You Adopt Them.
We are on the front line of conversational AI, deploying agents into real businesses and delivering results. We know what works and what doesn't, and have battle tested AI employees ready to be adopted into any business.
Services
AI Chat Bot
Voice AI
Free AI Audit
Websites
© Copyright 2026 Adopty. All rights reserved. See our Privacy Policy and Terms & Conditions